Free Xactimate HELP
Take advantage of these free Xactimate support options to maximize your Xactimate training and usage experience!
Free Xactimate Installation Support (Demo Users)
Run into a problem during an install?
Demo users receive free Xactimate installation phone support from Xactware during their free trial period.
For installation assistance, please call 800-710-9228 Monday through Friday during regular business hours. Have your account #, key code, and Xactware ID from your registration email ready when you call!
Important: Ask them to link your account to the eService Center. This will give you access to online support 24/7, including weekends!
How much is Xactimate?
Purchase or renew a subscription online. Learn More.
If you need to speak with Xactware sales, they are available Monday – Friday during regular business hours, at 800-424-9228 (XACT).
Free Xactimate Technical Support Online (E-Service – 24×7)
Registered Xactimate users can access Xactware technicians via online chat and download helpful reference documents with this free resource from Xactware! Login here.
The eService Center is open 24 hours a day, 363 days a year (closed Christmas and New Year’s Day) and contains more than 1,200 support documents, many of which include multimedia instructions.
If you need to talk with a support person, the eService center can connect you with knowledgeable support staff.
Steps to login to E-Service
1. Create an Xactware ID. Go here
2. E-Service login screen. Go here
If still unable to login, contact Xactware at 800-424-9228 (XACT), Monday through Friday, during regular business hours.